Purchasing from WingMakers.com

Frequently Asked Ordering Questions

DATA SECURITY

Question: Does WingMakers.com use a secure Internet connection when I make a purchase?

ONLINE ORDERING SECURITY AT WINGMAKERS.COM IS GUARANTEED
Since WingMakers.com went live in 1998, there has never been a confirmed case of fraud reported by our customers as a result of a credit card purchase made with us.

We go to great lengths to keep your financial information private and safe. All credit transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected. If that security were ever breached, it would cost you nothing — so you can buy online with confidence.

YOUR FINANCIAL INFORMATION IS SAFE
We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable 128-bit code, which is processed immediately.

To get an idea of what that means, consider this: according to the National Institute of Standards and Technology, assuming that one could build a computer that could decrypt one encrypted key every second, it would take that machine approximately 149 trillion (!) years to decipher a single 128-bit transaction. In a nutshell, it means that shopping online at WingMakers.com is safe and secure. We also use the industry-leading Authorize.net for our credit card clearing and they adhere to the highest standards of security and privacy.

YOUR TRANSACTIONS ARE SECURE
When you've finished shopping and begin the checkout process, you will move into the secure area of our site. A warning window may pop up to notify you that you are entering this safe and secure area. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear in the lower left hand corner of your screen to notify you of this change. You will remain in this secure zone for the entire checkout process.

ORDERING ALTERNATIVES
If your browser doesn't support SSL, you'll be unable to connect to our secure shopping cart server, which means you needn't worry about mistakenly placing an order through an unsecured connection. If you can't access the secure server, for whatever reason, we offer many other options for placing an order. You may place your order by sending it via e-mail to webmaster@WingMakers.com. If you choose this option, please DO NOT include credit card information, as e-mail is generally not a secure method of sending information over the Internet. Simply include your daytime phone number in the e-mail, and we'll call you for the necessary information.

Also, our order system can accept personal checks, fax orders, money orders and cashiers checks. If you want to use any of these methods of payment, just proceed with the online ordering process using the shopping cart and online checkout. The online ordering system will prompt you every step of the way. It’s easy, even for first time users.

PRIVACY POLICY

Question: What is your privacy policy?

Answer: Under no circumstance is customer information or registered user information shared with any other entity, company, or person. All customer data and registered user data is stored offline (to prevent any hacker theft) and is used exclusively for the purpose of WingMakers.com communication with our registered user and customer databases to inform them about updates on the website. That describes the complete privacy policy, absolutely no exceptions are made.

DISTRIBUTION

Question: Are the WingMakers' products available in retail stores or other websites?

Answer: WingMakers products are not generally sold through retail establishments or other websites. No effort has been made to set-up or develop a distribution channel. Only through the WingMakers.com website can you obtain authorized WingMakers' products.

SHIPPING TURNAROUND

Question: How long will it take to get my order?

Answer: It depends on a number of variables. We ship out orders within 48 hours of their receipt in our system. If you live in North America, you can order Priority mail, and this will typically get to you within 2-3 days after we ship your order. Standard airmail is generally 4-10 days if you live outside the U.S. market, and about 3-4 days if you live within the U.S.

ORDER QUESTIONS

Question: If I need to talk with someone before I place an order, what do I do?

Answer: Send me (Mark Hempel) an email with your question and place in the subject window of your email the following: URGENT ORDER QUESTION. Include your question, phone number and name, and I will respond as quickly as possible -- ususally within a few hours.

SHIPPING & HANDLING COSTS

Question: What are typical shipping and handling costs, and what are the handling costs for?

Answer: If you order CDs, shipping and handling is typically $3 - $8, depending on your location in the world and what shipping method you specify. Art prints are a little more because of their relative fragility, so they require more costly packaging and more time-consuming handling. Handling fees consist of the actual packaging (i.e., shipping tubes, padded envelopes, cardboard boxes, bubble-wrap, etc) and the human time to pack the order and ship it out. Shipping fees are the costs of the actual shipping.

RETURN POLICY

Question: Do you have a return policy in the event I get a product and don't like it?

Answer: Yes. Our return policy, however, pertains to the Art Prints. (It's difficult to accept returns on the music CDs because it is an easy thing to copy CDs on computers.) Art prints can be returned within 30 days of receipt for a full refund. Customers must pay for the return shipping, and the refund will occur only after the products being returned are deemed in satisfactory condition.

If you have any problems with any product, please contact me (Mark Hempel), and I'll work out something that will be fair and leave you satisfied. We don't want any unhappy customers.

PAYMENT OPTIONS

Question: I don't have a credit card so can I still order products?

Answer: Yes. When you place your order, you can select from a number of payment methods. Personal checks or money orders are fine. If you need any help with payment options, please send me (Mark Hempel) an email with the following in the subject window: URGENT ORDER METHODS QUESTION. I'll get back to you as quickly as I can (usually within 8 hours).

ORDER CONFIRMATION

Question: Do I get a receipt or order acknowledgement after I place my order?

Answer: Yes. Within minutes after submitting your order, you'll receive an email order confirmation acknowledging that your order was successfully placed. Please be sure to carefully fill out your email address, to ensure this receipt gets to you. If you don't get a receipt, please contact me (Mark Hempel). I recommend printing out the email order confirmation for your records.